Same-Day Dispatch
Orders before 2 PM on working days
Always Free Shipping
Free delivery on every order across India
Live Tracking
Track your order in real time via email
Secure Packaging
Valve-sealed bags to lock in freshness
Shipping Overview
How We Ship
Coffee Totaler partners with trusted courier services across India to ensure your coffee arrives fresh and on time. We dispatch all orders from our facility in New Delhi. Every order is carefully packed to protect the freshness and integrity of your coffee.
Order Processing Time
Orders are processed Monday through Saturday, excluding public holidays. Orders placed before 2:00 PM IST on a working day are typically dispatched the same day. Orders placed after 2:00 PM or on weekends/holidays are processed the next working day.
Freshness First
We roast to order or dispatch from fresh stock. Your coffee is always packed with an airtight valve-sealed bag to preserve freshness during transit. We include the roast date on every package so you always know exactly how fresh your coffee is.
Delivery Zones
Pan-India Delivery
We ship to all major cities, towns, and most serviceable PIN codes across India. This includes metro cities, Tier 2 and Tier 3 cities, and select remote areas depending on courier coverage.
Unserviceable Areas
Some PIN codes in remote or restricted zones may not be serviceable. If your PIN code is not covered, you will be notified at checkout before payment. We are continuously expanding our delivery network.
International Shipping
We currently do not offer international shipping. We are working on expanding our reach globally — stay tuned to our newsletter and social channels for announcements.
Estimated Delivery Times
Metro Cities
Delhi NCR, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad: estimated 2–4 business days after dispatch.
Tier 2 & Tier 3 Cities
Most major Tier 2 and Tier 3 cities: estimated 4–6 business days after dispatch.
Remote & Rural Areas
Remote, hilly, or island areas: estimated 6–10 business days after dispatch. Timelines may vary based on courier reach and local conditions.
Delays Beyond Our Control
Natural events, severe weather, public holidays, courier strikes, or government-mandated restrictions may delay shipments. We will communicate proactively if significant delays are anticipated.
Delhi NCR
1–2 days
ExpressMetro Cities
2–4 days
StandardTier 2 / Tier 3
4–6 days
StandardRemote Areas
6–10 days
ExtendedShipping Charges
Always Free
Coffee Totaler offers free shipping on all orders across India, with no minimum order value. There are no hidden charges or surcharges — the price you see at checkout is exactly what you pay.
Free Shipping Promotions
We periodically run special free shipping promotions with additional perks. Keep an eye on our homepage banner and email newsletters for such offers.
Order Tracking
Dispatch Confirmation
Once your order is dispatched, you will receive an email with your tracking number and a link to the courier's tracking page. You can also find your tracking number in the 'My Orders' section of your account.
Real-Time Tracking
Use the tracking number provided to monitor your shipment in real time on the courier partner's website or app. Tracking information is usually updated within 24 hours of dispatch.
Tracking Not Updating
If tracking has not updated in 48 hours after dispatch, this may be due to a courier scanning delay. If 72 hours have passed without an update, please contact our support team and we will investigate with the courier on your behalf.
Our Packaging
Freshness Packaging
All coffee products are packed in premium resealable, valve-sealed pouches that lock in freshness and allow CO₂ to escape without letting oxygen in. The outer shipping box is reinforced to withstand courier handling.
Eco-Conscious Approach
We are actively working to reduce packaging waste. Our mailer boxes are made from recycled materials and are fully recyclable. We avoid single-use plastics wherever possible.
Gift Orders
If you are ordering as a gift, select 'Gift Packaging' at checkout (where available). Gift orders are packed with a handwritten note card and special tissue wrapping at no extra charge.
Failed Delivery Attempts
Delivery Attempts
Our courier partners typically attempt delivery up to 3 times. If no one is available to receive the package, the courier will leave a delivery attempt notice and try again the next business day.
Held at Facility
After 3 unsuccessful attempts, your package may be held at the courier facility for up to 7 days. You can contact the courier directly using your tracking number to arrange pickup or re-delivery.
Return to Origin
If the package is unclaimed and returned to us, we will notify you by email. A re-shipping fee will apply for the second dispatch attempt. If you choose not to reship, we will process a partial refund (excluding original shipping charges).
Damaged or Lost Shipments
Damaged on Arrival
If your order arrives damaged, please photograph the outer packaging and the product before opening further. Contact us at info@coffeetotaler.com within 48 hours of delivery with photos and your order number. We will arrange a replacement or refund promptly.
Lost in Transit
If your order has not arrived within 15 business days of the dispatch date and tracking shows no movement, we will raise a formal investigation with the courier. Once confirmed as lost, we will dispatch a replacement or issue a full refund at your choice.
Insurance
All shipments are covered by our standard carrier liability. For high-value orders, we may offer additional shipping insurance at checkout.
Address Guidelines
Accurate Address is Essential
Please ensure your full name, complete address including flat/house number, street, landmark, city, state, and PIN code are correct before placing your order. An incorrect or incomplete address is one of the most common causes of delivery failure.
Address Changes
If you need to change your delivery address after placing an order, contact us immediately at info@coffeetotaler.com. If the order has not yet been dispatched, we can update the address. Once dispatched, address changes are not possible.
PO Box & Office Delivery
We can deliver to PO Boxes and office addresses. Please ensure someone is available to receive the package during business hours if shipping to an office.
Shipping Support
We're Here to Help
If you have questions about your shipment, need to report an issue, or want to check the serviceability of your PIN code, please reach out to our team through any of the channels below.
Get in touch
Every order is a little piece of calm on its way to you.
We pack every shipment with care. If anything goes wrong in transit, we're just one message away. Your coffee will reach you — that's our promise.